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Learn how to forward and convert your emails to tickets using Freshdesk here. Only then, this forwarding rule will take effect.Ĭlick here to go back to the forwarding article. While at it, ensure that your other users haven't set up forwarding rules in their own Outlook 365 accounts on the web. Now, click OK to leave this page, and click Save from the previous page.ġ1. Now, click on the check names button label after you enter the address.ġ0. Paste the email address Freshdesk provided or a similar one) and paste it in the 'check names' text box.ĩ.

In the drop-down menu choose ' Redirect the message to'.Ĩ. Here you set whether you forward emails from certain people or only those marked as important or some other condition depending on your needs and then edit the rule. From the next page, pick your actual support email address and click OK.ħ. In the drop-down menu apply this forwarding rule if, choose: The recipient is.Ħ.

For example, 'Freshdesk forwarding rule' for your own reference.ĥ. Under the Rules section, click the ' +' (plus) button and choose to create a new rule.Ĥ. In the delivery options, Check the box next to Enable Forwarding. Now select Mailbox Features from the left and scroll down to the Mail Flow section, and click View details. From the menu on the left, click Mail Flow.ģ. Then click the name of the user whose email you want to forward and select the Edit icon (little pencil). From the menu on top, click Admin > Exchange.Ģ. Login to your Office 365 portal as an administrator. MsgBox ("Reporting Phising Mail Success.Don’t let emails slip through the cracks! With Freshdesk, you can track issues, prioritize them and work with your team to resolve them faster.ġ. To = "Please check whether it is a phishing email." Any help might be useful, thanks in advance! Sub ReportPhishingEmail() I have done some research and said that it needs to work on Javascript for the latest Add-in to make this possible, but haven't known the function yet. Reply only sends the new message to the original sender. Under Replies and forwards, check the Open replies and forwards in a new window box.
